NeoRhythm Support

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Video Guides

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How To Use the Test Tube

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Where to tap?

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How to use NeoRhythm on your knee, elbow or ankle.

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NeoRhythm Comes with Plenty of Support

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FAQ

Safety

NeoRhythm is generally safe for use. However, people with certain medical conditions SHOULD NOT use the device:

  • People with pacemakers or other electronic implants, cochlear implants, or mechanical heart valves
  • Women with non-MRI-safe intrauterine devices (IUDs)
  • People with active bleeding
  • Organ transplant patients
  • Children under the age of 12
  • Pregnant women

We suggest consulting your healthcare professional before using NeoRhythm if you have any medical condition or any concerns regarding the use of such technology.

People who are sensitive to magnetic field therapy may experience general adverse side effects such as (but not limited to) fatigue, an increase in pain, weakness, dizziness, fainting episodes, prickly sensations, and palpitations.

Magnetic stimulation increases blood flow and can reduce blood pressure and slow heart rate. This is generally considered a positive effect but can cause discomfort to some users – the elderly, people with broken bones, and people on blood-pressure medication and/or unstable blood pressure.

Most adverse reactions can be mitigated with a protocol adjustment – shorter and less frequent use. Consult your physician if you notice any side effects or are afraid of having them due to your medical condition.

NeoRhythm is non-invasive and safe to use. Follow the recommended protocols to avoid any minor side effects, and hydrate extensively before and after each session.

The safety of pulsed electromagnetic fields has not been established in pregnancy, although there is no evidence of harm. We advise AGAINST using NeoRhythm during pregnancy.

NeoRhythm has not been evaluated by the FDA and is considered a general wellness device. These products do not claim to diagnose, treat, cure, or prevent any medical condition. Always consult your medical provider regarding any medical concerns. MDCN Tech Ltd. is a legal entity registered in the EU, under the local jurisdiction of the territory. For further information, please contact us directly or contact the regulatory authorities that have jurisdiction over your area.

How To Use

In general, it is not possible to overdose with magnetic stimulation. However, certain people are more sensitive to such therapy than others. We advise all users to follow the recommended time for each mode of stimulation.

We are all different, so our bodies react differently to neurostimulation and PEMF. Each user should follow general instructions and adjust the use as per their needs if required.

Each stimulation mode has a recommended duration and frequency of use to maximize the effect and lower the risk for any potential side effects connected to over-sensitivity to such stimulation.

NeoRhythm is gesture-controlled and app-controlled. Connect it to your smartphone and choose between twelve different predefined programs or create your own custom program using individual frequencies.

In addition to using the device as recommended, you can also eat a diet rich in magnesium and drink plenty of water before and after each session.

Put together two fingers, and use a firm but controlled grip to tap the flat side of the NeoRhythm. Tap it once to wake it up, and twice to end or restart the session. For more information, see our Video Guide on our Support page.

  • Blinking red light: The battery is low and you have to recharge the device.
  • Orange light (1x second): NeoRhythm is connected to your phone via Bluetooth®.
  • Orange light (continuous): NeoRhythm is charging, USB is plugged in.
  • No light on when charging: NeoRhythm is fully charged.
  • Green light (1x second): The chosen stimulation program is running.
  • Green light (1x 5 seconds): NeoRhythm is on standby; USB is unplugged.

After the session is done, you may just place the device in a spot where you won’t bump it or shake it. It will turn itself off.

We invite you to join our Facebook Community where 10.000 users share experiences, advice, and opinions on NeoRhythm products and PEMF therapy.

Technical Issues

Ensure that your Bluetooth is ON, the device is charged, and the Stimulation Status in Settings in the NeoRhythm app is ON.

Additionally, please ensure that you have the latest NeoRhythm app version on your phone and that your phone’s operating system is fully updated as all Bluetooth-controlled apps require the latest versions to function optimally.

The double-tap will not only start a session but also:

  • End the currently running session (followed by a double vibration)
  • Re-start the last chosen session (followed by a single vibration)

We suggest keeping your Stimulation Status ON for a better idea of when your device is running a session, or observe the lights: Green light flashing every second means a session is running.

Plug your NeoRhythm onto the charger. Open the NeoRhythm app and connect normally. You may lock your NeoRhythm for when you travel in Settings in the right bottom corner of the app.

You do not need to pair your NeoRhythm with Bluetooth on your mobile device or tablet, the Bluetooth just needs to be turned on when you connect to the NeoRhythm app and choose a session.

After the program starts running, you may turn Bluetooth off, but keep in mind that that will result in the duration of the session will not showing, until you turn Bluetooth back on and connect to the app again.

You may also turn Bluetooth off by going into app Setting in the bottom right corner of the app and turning Stimulation Status off.

About NeoRhythm

NeoRhythm can be classified as a low-intensity repetitive transcranial stimulation (MI rTMS) device. It generates magnetic fields with a maximum magnetic flux density of 25 G (2.5 mT), which are still considered both safe and effective. NeoRhythm’s magnetic flux ranges from 0.25 – 2.5 mT.

NeoRhythm has 12 Predefined Programs with frequencies ranging from Delta (2 Hz) to High-Gamma (303 Hz), and over 30 customizable frequencies, ranging from 1 Hz – 50.57 Hz. For a full list of all the frequencies, visit our Programs Guide.

You should not feel any pain while using NeoRhythm. Many people experience a feeling of wellness and relaxation during stimulation.

All of the programs, presets and frequencies in NeoRhythm devices are the same. The difference between the devices is solely their shape and functionality. The Headband is versatile, discreet, and lightweight, the Pad is best for sleeping, resting, and back tension, whereas the Tube is perfect for travel and the workplace. Have a look at our Find the Best NeoRhythm Device for Your Needs guide for more information.

Shipping and Returns

We are confident that you will love your new PEMF device. Omnipemf offers a 60-day money-back guarantee starting from the day you receive your device. If you are not satisfied with the results, simply return your NeoRhythm to us for a full refund. Visit our Returns and Refunds page for more information.

Omnipemf does not impose any additional costs after the NeoRhythm has been ordered. Any import duties and taxes are the sole responsibility of the buyer and a subject to local laws, and Omnipemf does not control nor cover these expenses. In the US, goods under $800 may be imported free of duties, whereas in the EU the price already includes VAT.

Your Neorhythm has a 2-year warranty. It takes effect on the day you receive your device. For more information, please see our General Terms & Conditions.

Multiple payment methods are at your disposal. You can make payments using a variety of methods, including different credit cards (Visa / MasterCard), Paypal, and also installment payments with Splitit.

We offer free shipping to the United States, United Kingdom, Europe, and 96 other countries. If you have any questions regarding delivery, do not hesitate to contact us. NeoRhythm currently cannot be shipped to Mexico, Brazil, Chile, India, Vietnam and Russia due to local import laws.

The results sometimes show after a few weeks of use, so continue using your NeoRhythm for a while if you have only started. If you are still not satisfied, we offer a 60-day money-back guarantee. Contact our Support Team for more information.

HSA/FSA TrueMed Funds

HSA/FSA TrueMed is a reimbursement option that allows you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA) funds to cover eligible medical expenses, including the purchase of our products. Eligible only for US citizens.

When the order is completed there is a sentence “This order might be eligible for HSA/FSA reimbursement. Get reimbursement.” Last sentence includes the link on which you need to provide additional information, such as your HSA/FSA card details and submit reimbursement claim afterward.

Generally, HSA/FSA reimbursements are for eligible expenses incurred during the plan year. Check with your HSA/FSA administrator for any specific rules regarding retroactive reimbursement.

The reimbursement process duration varies by HSA/FSA administrator. However, you should receive the reimbursement in 24 hours if your claim is approved.

Most HSA/FSAs cover a wide range of medical expenses, and our products with the TrueMed mark are eligible. However, it’s essential to check with your HSA/FSA administrator or review your plan documents to confirm your eligibility.

You’ll need to submit a receipt or invoice that includes specific details, such as the date of purchase, product description, and the amount paid.

If your HSA/FSA claim is denied, contact your HSA/FSA administrator for clarification on the denial reason. You may need to provide additional documentation or appeal the decision.