Returns and refunds policy
We are confident enough that you are going to love your new PEMF device. Therefore, MDCN Tech Ltd. offers a 60-day money-back guarantee, which starts with the day the device is received. If you are not satisfied with the results, there is an option to send your NeoRhythm or NeoRhythm Pad back for a refund.
To request a refund, please contact our customer support team at www.omnipemf.com/support. They will process your request within one to two (1-2) business days. Then you will receive an RMA number and document via email. After receiving the RMA number and document your device must be shipped within an appropriate timeframe of seven (7) days after receiving the number and document.
There are standard return rules to be followed in the refund process: a) upon sending, a tracking number for the return shipment must be sent to www.omnipemf.com/support – MDCN Tech does not cover return shipping costs to the manufacturing site located in the European Union (EU); b) MDCN Tech does not cover any other charges that may come from return shipping such as customs duties or handling charges; c) the device must be shipped within seven (7) days of receiving the RMA number and/or document; d) the device must come in its original packaging; e) the device must be shipped together with all of its accessories; f) the device must be returned undamaged and in pristine condition. MDCN Tech reserves the right to refuse or return devices not sent in compliance with the rules stated above. Consequently, MDCN Tech also has the right to charge the customer all processing, shipping, and handling charges.
We issue refunds based on the payment method used for the initial payment. They may take three to ten (3-10) business days to appear on back your account. If you used a card or a digital banking account for the purchase, then we will only process refunds to the credit card, debit card or digital banking account used for the original transaction. If the card or account used has been deactivated, stolen, or replaced, please contact us at www.omnipemf.com/support to inform us of the changed circumstances. At the discretion of MDCN Tech Ltd., additional steps and internal consultation might be needed to review the changed circumstances.
We process refunds immediately after we receive the returned product(s) with a maximum timeline of five (5) days after the delivery. At that time, we will send you an email to notify you that we have received your return. Subsequently, we will inspect your return after the mentioned notification. We will also notify you of the approval or rejection of your refund, of which the acceptance or rejection will be at our sole discretion. If approved, we will credit back the refund to the same payment method used to make the original purchase on our site(s). The refund amount for the NeoRhythm is full, while the refund amount for the NeoRhythm Pad is subject to a restocking fee of 20% of the original paid amount. The restocking fee is applied due to the design and construction of the Pad which makes its refurbishment more complicated. Please note that if the inner quality seal of the NeoRhythm Pad is removed and this is verified upon return, the money-back guarantee and with it the refund are void.
If for some reason you do not receive your funds after ten (10) days of receiving your refund message, please contact our customer support team.
In order to properly process the return shipment, the sender of the device must be the same as the recipient of the original package.
Omnipemf products are effective for the majority of users within the first two weeks of daily use. However, some users may require up to four weeks to experience positive results as the devices do not offer instant solutions, but rather long-term results. If you need a few extra days or even a couple of extra weeks, we will gladly extend the guarantee period upon request. Simply contact us at www.omnipemf.com/support. We would prefer that you have ample time to judge the effectiveness of our technology rather than returning it prematurely.
Our warranty policy covers physical and digital defects. All devices purchased through omnipemf.com or indiegogo.com or any other official sale channels of MDCN Tech Ltd. are covered by this warranty. If a device exhibits physical or digital defects that affect its functioning and this is verified by our customer support team, then a replacement or direct compensation is in line with our Warranty policy. The Warranty policy is active for two (2) years after the device is received by the customer with a maximum extension to twenty-six (26) months.
If a defect is verified and replacement approved, a new replacement product will be sent to the customer using the address and shipping instructions of their original order, unless requested otherwise. Conversely, if a refund is requested instead of a replacement, it can be transferred upon the verification of the defect by our team. We offer no replacements or refunds of any products designated on this site as non-returnable.
Omnipemf Accessories Policy
Besides the NeoRhythm and NeoRhythm Pad, MDCN Tech Ltd. also sells headband covers, knee support bandage wraps, the NeoWrap and Ulla – the smart hydration reminder also referred to as accessories.
Ulla – the smart hydration reminder can be returned within 60 days, starting with the day the device is received. Only purchases made directly from our online store(s) qualify for returns, refunds, and warranty of the device. There are standard return rules to be followed in the refund process which are the same as the ones for the NeoRhythm or NeoRhythm Pad. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. Damaged or non-functioning Ulla devices cannot be returned for a refund. For more information please contact: www.omnipemf.com/support.
Products designated as non-returnable
Due to hygienic reasons, headband covers, support wraps, and the NeoWrap are non-returnable items. Therefore, their potential return does not constitute a full or partial refund. Having the accessories in their original packaging also does not warrant a return. The accessories are of a unique nature and our policies reflect that.
Other products & services
Refunds for the Beynex brain training app/subscription are also covered by our policy. A request for a refund may be put forth within seven (7) days of purchasing the subscription. In that timeframe a full refund for the service is possible, after the seven (7) days pass, no refunds are possible.
For assistance with your return, please send an email to: www.omnipemf.com/support .
- Please note that only orders placed directly through MDCN Tech Ltd. are eligible for the described returns and refunds process. Devices and accessories sold through our partners elsewhere are subject to their own policies. Therefore, if a MDCN Tech Ltd. product was purchased from an unauthorized source, the return and refund or warranty claim is void.
- Upon import, shipments that are refused or rejected by their receivers (customers) are sent back to MDCN Tech Ltd. or destroyed – this comes at the expense of the original sender, in this case, MDCN Tech Ltd. Therefore, it is company policy upon refunding such orders, to reserve the right to deduct 30% from the price of any order that was refused or rejected during final delivery to fund all added costs that come with the refusal/rejection of said delivery/shipment – in short, a restocking fee is applied. Please keep in mind that restocking fees are related to the failure of payment of import duties, taxes, handling fees. Items damaged in transit or requiring warranty repair and/or replacement are not subject to restocking fees.
- MDCN Tech Ltd. is not accountable for locating or the failure to deliver return shipments by their respective carriers, arranged by the customer wishing to return their device(s). In such a case, please contact and notify the customer support team of mentioned event. At the discretion of MDCN Tech Ltd. further steps can be taken regarding return shipments.