We are confident enough that you are going to love your new neurostimulation device so MDCN Tech Ltd. offers a 60-day money-back guarantee, which starts with the day that you receive your device. If you are not satisfied with the results, there is an option to send us your NeoRhythm back for a full refund.
To request a refund, please contact the Customer Happiness team, and they will process your request within one to two (1-2) business days. Then you will receive an RMA number and document. After receiving the RMA number and document. Your device or accessory must be shipped within an appropriate timeframe of seven (7) days after receiving the number and document.
There are standard return rules to be followed in the refund process: a) a tracking number for the return shipment must be sent to [email protected] – MDCN Tech does not cover return shipping costs; b) MDCN Tech does not cover any other charges that may come from return shipping such as customs duties or handling charges; c) The device must be shipped within 7 days of receiving the RMA number or document; d) The device must come in its original packaging; e) The device must be shipped together with all of its accessories; f) The device must be undamaged and in pristine condition. MDCN Tech reserves the right to refuse or return devices not sent in compliance with the rules stated above and charge the customer all processing, shipping, and handling charges.
Refunds will be issued based on the payment method used for the initial payment and may take three to ten (3-10) business days to appear on your bank statement. If a card or digital banking account was used for the purchase, refunds will only be processed to the credit or debit card or digital banking account used for the transaction. If the card or account used has been lost, stolen, or replaced, please first contact us at [email protected] to inform us of the changed circumstances. Additional steps and internal consultation might be taken at the discretion of MDCN Tech Ltd.
Refunds are processed within approximately five (5) business days after we receive your merchandise. We will send you an email to notify you that we have received your returned item, and we will inspect your returned item after mentioned notification. We will also notify you of the approval or rejection of your refund or exchange, of which the acceptance or rejection will be at our sole discretion. If approved, your refund will be credited back to the same payment method used to make the original purchase on the Site. If approved, your exchange will be sent to you using the address and shipping instructions on your original order, unless requested otherwise WE OFFER NO REFUNDS OR EXCHANGES ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.
If for some reason you do not receive your funds after ten (10) days of receiving your refund message, please contact our Customer Happiness team.
OmniPEMF products (NeoRhythm) are effective for the majority of users within the first two weeks of daily use, but some users may require up to four weeks to experience positive results. If you need a few extra days or even a couple of extra weeks, we would be delighted to extend the refund period.
Simply email us at [email protected]. We would prefer that you have ample time to judge the effectiveness of our technology rather than returning it prematurely.
In order to properly process the returning shipment, THE SENDER OF THE DEVICE MUST BE THE SAME AS THE RECIPIENT OF THE ORIGINAL PACKAGE.
OmniPemf Accessories Policy
Besides the NeoRhythm, MDCN Tech Ltd. also sells headband covers, knee support bandage wraps (or compression bands) and magnetic stripes and spirals also referred to as accessories.
PRODUCTS DESIGNATED AS NON-RETURNABLE
Due to hygienic reasons headband covers and knee support bandage wraps (or compression bands) are non-returnable items, and their potential return does not constitute for a full or partial refund. Having the accessories in their original packaging also does not warrant a return. The accessories are of a unique nature and are therefore treated as such in our policies.
PRODUCTS WITH A RESTOCKING FEE
The OmniPemf accessories that have a restocking fee are the magnetic stripes and magnetic spirals. These accessories feature textile materials that need to be replaced once returned or restocked due to hygienic reasons. The 60-day money-back guarantee is applicable. The restocking fee is charged upon the return of the accessory to the seller, MDCN Tech Ltd. The restocking fee may change from time to time. Standard return rules (seen in the 3rd paragraph of this text) apply to products with a restocking fee. It is encouraged that the customer intending to return their product removes the magnets from their textile covering and returns only the magnets.
For assistance with your return, please send an email to: [email protected]
Please note that only orders placed directly through MDCN Tech Ltd. are eligible for the described return process. Devices and accessories sold through our partners elsewhere are subject to their own different return policies. Devices and accessories that were resold or purchased from unauthorized sources are not eligible for returns or warranty.