SUPPORT
This page is dedicated to all our valued customers, to help you get the most out of your NeoRhythm sessions.
Here you will find the most important information about the use of NeoRhythm, its features and stimulation programs, plus the answers to frequently asked questions.
Our Customer Care Team will be happy to help you with any questions about NeoRhythm.
Your satisfaction is our success.
E-mail: [email protected].
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USER MANUAL
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4. Activate Bluetooth® on your mobile device and connect it to NeoRhythm (or just follow the instructions in the app). If having an Android phone make sure you have GPS (Location) ON. Detailed instructions on HOW TO PAIR MOBILE DEVICE WITH NEORHYTHM are available in the manual you can download below.
5. Once successfully connected, click NEXT, change the settings if desired and proceed to select the desired stimulation program. Choose the desired stimulation duration, click SELECT and tap the device twice to start the stimulation (accepted command will be confirmed by 1 short vibration).
6. To stop and change the current stimulation program, tap your NeoRhythm twice (confirmed by 2 short vibrations). Select a different stimulation program from the Session menu, choose the duration, press SELECT in the app and then tap the device twice (confirmed by a short vibration and one green blink per second).
7. Simply tap NeoRhythm twice to repeat the last program used (confirmed by 1 short vibration).
NeoRhythm has five specially designed coils that generate electromagnetic fields. The ability to adapt stimulation zones to the chosen program is a unique advantage of NeoRhythm – an advantage that enables it to target the right part of the brain more efficiently. Changing the headband’s position for up to about an inch and a half (3-4 cm) won’t decrease its effectiveness or interfere with its functioning in any significant way.
1. Remove the protective foil on the pad to expose its self-adhesive surface.
2. Align the edges of the pad with the edges of the corresponding area on the headband and stick just the edges first.
3.Press the middle of the pad down to the surface of the headband to stick the remainder of the pad.
Failing to stick the edges first as described may result in pads not being aligned with the surface of the headband.
NeoRhythm app allows customizing the duration of each stimulation program to better suit individual needs of users. However, by following the recommendations below you might improve its effectiveness and decrease the risk of suffering any adverse effects. Please note that some people are more sensitive to pulsed electromagnetic field stimulation and might need to adjust their stimulation protocols.
Improve Sleep
We recommend 20 minutes before sleep and up to 8 hours between sleep with 5-minute breaks after each 20 minutes of stimulation (already preprogrammed).
Pain Control
We recommend 40 minutes of stimulation twice per day.
Enhance Mental Capacity
We recommend 30 minutes of stimulation up to 3 times per day.
Theta Meditation & Meditation for Calming & Synchronization
Use for the duration of the meditation.We recommend 30 minutes of stimulation up to 3 times per day.
Deep Relaxation
We recommend 30 minutes of stimulation once or twice per day.
Energy & Vitality
We recommend 30 minutes of stimulation once or twice per day.
GENERAL
NeoRhythm has been carefully designed to offer a variety of stimulation modes for best effects and at the same time be simple to use. You can find detailed instructions on how to use it in other sections of this website and in the User Manual that is included in the NeoRhythm package and available for download from this page.
Both. TMS is just a narrower term, a specific example of using PEMF to stimulate the brain. It is the same technology, which employs electromagnetic fields to reach the desired effect.
NeoRhythm can be classified as a medium intensity repetitive transcranial stimulation (MI rTMS) device. It generates magnetic fields with maximum magnetic flux density of 25 G (2.5 mT), which are still considered both safe and effective. Some devices on the market use weaker magnetic fields and some stronger. NeoRhythm doesn’t require very strong magnetic fields since its power is greatly boosted by the largest and the most precise stimulation area on the market today.
The results sometimes show after a few weeks of use, so continue using your NeoRhythm for a while if you have only started. If you are still not satisfied, we offer a 60-day money-back guarantee. Contact our Support Team for more information.
USE / SAFETY
Yes. When magnetic fields reach the brain, they produce very small electrical currents. Since the brain itself uses electricity to send and receive signals to/from other parts of the body, the process is not unnatural to the body.
NeoRhythm is non-invasive and safe to use.
NeoRhythm is generally safe for use. However, people with certain medical conditions SHOULD NOT use the device:
We suggest consulting your healthcare professional before using NeoRhythm if you have any medical condition or any concerns regarding the use of such technology.
Safety of pulsed electromagnetic fields has not been established in pregnancy, although there is no evidence of harm. We advise AGAINST using NeoRhythm during pregnancy.
In general, it is not possible to overdose with magnetic stimulation. However, certain people are more sensitive to such therapy than others. We advise all users to follow the recommended time for each mode of stimulation.
You should not feel any pain while using NeoRhythm. Many people experience a feeling of wellness and relaxation during stimulation.
People who are sensitive to magnetic field therapy may experience general adverse side effects such as (but not limited to) fatigue, increase of pain, weakness, dizziness, fainting episodes, prickly sensations and palpitations.
Magnetic stimulation increases blood flow and can reduce blood pressure and slow heart rate. This are generally considered as positive effects, but can cause discomfort to some users – elderly, people with broken bones and people on blood-pressure medication and/or unstable blood pressure.
Most adverse reactions can be mitigated with a protocol adjustment – shorter and less frequent use. Consult your physician if you notice any side effects or are afraid of having them due to your medical condition.
In addition to using the device as recommended, you can also eat a diet rich in magnesium and drink enough water.
We are all different, so our bodies and minds react somewhat differently to neurostimulation. Each user should follow general instructions and adjust the use as per their needs if required.
Each stimulation mode has a recommended duration and frequency of use to maximize the effect and lower the risk for any potential side effects connected to over-sensitivity to such stimulation.
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.
We collect information from you when you register on our site, subscribe to a newsletter or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.
We use cookies to:
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We do not allow third party behavioral tracking
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
We will notify the users via emailwithin 1 business day.
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
You are one party to this contract. The other party to this contract is MDCN Tech Ltd.
If there are any questions regarding this privacy policy you may contact us using the information below.
For US, Canada:
MDCN Technologies, Inc.
450 7th Avenue,
Suite 2710
New York,
NY 10123
USA
For EU:
MDCN Tech Ltd.
Azmanova ulica 24
1000 Ljubjana-SI
Europe
Customers may return their OmniPEMF device within 60 days of receipt. We regret that we cannot refund the cost of shipping.
Refunds are processed within approximately five (5) business days of our receipt of your merchandise. We will send you an email to notify you that we have received your returned item, and we will inspect your returned item after such notification. We will also notify you of the approval or rejection of your refund or exchange, which acceptance or rejection will be in our sole discretion.If approved, your refund will be credited back to the same payment method used to make the original purchase on the Site. If approved, your exchange will be sent to you using the address and shipping instructions on your original order. WE OFFER NO REFUNDS OR EXCHANGES ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.
If for some reason you do not receive your check by the end of the first week please sendus email: [email protected]
OmniPEMF products are effective for the majority of patients within the first two weeks of daily use, but some customers may require up to four weeks to experience positive results. If you need a few extra days, or even a couple of extra weeks, we would be delighted to extend the refund period beyond 60 days.
Simply email us at [email protected] We would prefer that you have ample time to judge the effectiveness of our technology rather than returning it prematurely.
Please use any form of delivery confirmation when returning the device to OmniPEMF.
Please use delivery confirmation when returning a device. We are not responsible for a lost package if there is no confirmation that we received it.
The customer is responsible for shipping the product to MDCN Tech Ltd. We will cover the cost of repair or replacement, as well as standard ground shipping of the repaired or replaced product to your home or office. Please include your contact information.
For assistance with your international return, please send an email: [email protected]
You agree that your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us or we will not be obligated to sell any products to you. Each order is subject to acceptance or rejection by us, in our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered. Each accepted order will be interpreted as a single agreement, independent of any other orders. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. You have the option to cancel your order at any time before we have sent your order confirmation email by contacting our Customer Service Department at SUPPORT where you will be issued with an RMA number. You shall have sole obligation to obtain all required approvals, permissions, and licenses in order to purchase, import, and use the products.
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(B) We may offer from time to time promotions on the Site that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
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(ii) Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
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MDCN Tech Ltd.
