Terms and conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE BEFORE USING THIS WEBSITE. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS SET FORTH HEREIN, THEN PLEASE DO NOT USE THE SERVICES.

THESE TERMS AND CONDITIONS CONTAIN VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY. THESE TERMS AND CONDITIONS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS, OR CLASS ACTIONS.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws.

By using these Sites, you agree that Slovenia law will govern these Terms & Conditions and that any legal action arising out of this Agreement shall be litigated and enforced under the laws of Slovenia. You also agree that any legal disputes arising out of or in relation to this agreement to provide products, recordings, materials, or services, or pertaining to those products, recordings,  materials, or services or in relation to information from the websites or materials shall be resolved through binding arbitration with the Slovenian Arbitration Rules, with such arbitration being held in Slovenia.

Disclaimer

NeoRhythm IS NOT A SUBSTITUTE FOR PROFESSIONAL HEALTH CARE OR ADVICE. We are not responsible for any health problems that may result from recommendations, activities, or other information or events you learn or experience through the use of NeoRhythm. For any products or services recommended on this website, you should read carefully all product packaging and instructions you purchase or intend to purchase. You agree that you use NeoRhythm at your own risk. Information provided on this website and the use of any product or service from our website by you DOES NOT create a doctor-patient relationship between you and any of the physicians or health professionals affiliated with our website. The Food and Drug Administration has not evaluated information and statements regarding devices discussed herein. Also, this information and statements are not intended to diagnose, treat, or cure any disease.

We DO NOT OFFER ANYTHING intended to diagnose, cure, treat or prevent any medical, emotional, or physical condition/illness.

All material herein we provide is for information only and you may not construct it as personal medical advice. Hence, you should not take any action based solely on the contents of this information. Instead, readers should consult appropriate health professionals on any matter relating to their health and well-being.  These products are not for the purpose of symptom management or treatment and are not a substitute for any type of therapy or treatment of any symptoms or conditions.

For further information please contact MDCN Tech Ltd and Safety information.

Refund Policy

We are confident enough that you are going to love your new neurostimulation device. Therefore, MDCN Tech Ltd. offers a 60-day money-back guarantee, which starts with the day that you’ve received your device. If you are not satisfied with the results, there is an option to send us your NeoRhythm back for a full refund.

To request a refund, please contact the Customer Happiness team. Subsequently, they will process your request within one to two (1-2) business days. Then you will receive an RMA number and document. After receiving the RMA number and document you must ship your device within an appropriate timeframe of seven (7) days after receiving the aforementioned files.

There are some rules to be followed in the refund process: a) a tracking number for the return shipment must be sent to foryou@omnipemf.com – MDCN Tech does not cover return shipping costs; b) MDCN Tech does not cover any other charges that may come from return shipping such as customs duties or handling charges; c) The device must be shipped within 7 days of receiving the RMA number or document; d) The device must come in its original packaging; e) The device must be shipped together with all of its accessories; f) You must return the device undamaged and in pristine condition. MDCN Tech reserves the right to refuse or return devices not sent in compliance with the rules stated above. Consequently, MDCN Tech also has the right to charge the customer all processing, shipping, and handling charges.

We issue refunds based on the payment method used for the initial payment. It may take three to ten (3-10) business days to appear on your statement.

We process refunds within approximately five (5) business days after we receive your merchandise. Then, we will send you an email to notify you that we have received your returned item. In addition, we will inspect your returned item after such notification. We will also notify you of the approval or rejection of your refund or exchange, which acceptance or rejection will be at our sole discretion. If approved, we will credit your refund back to the same payment method used to make the original purchase on the Site. If approved, we will send your exchange to you using the address and shipping instructions on your original order. WE OFFER NO REFUNDS OR EXCHANGES ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

If for some reason you do not receive your funds after ten (10) days of receiving your refund message please contact support.

OmniPEMF products (NeoRhythm) are effective for the majority of patients within the first two weeks of daily use. However, some customers may require up to four weeks to experience positive results. Therefore, if you need a few extra days or even a couple of extra weeks, we will gladly extend the refund period.

Simply email us at foryou@omnipemf.com. We would prefer that you have ample time to judge the effectiveness of our technology rather than returning it prematurely.

In order to properly process the returning shipment, THE SENDER OF THE DEVICE MUST BE THE SAME AS THE RECIPIENT OF THE ORIGINAL PACKAGE.

For assistance with your return, please send an email to: foryou@omnipemf.com

Order Acceptance and Cancellation

You agree that your order is an offer to buy, under these Terms, all the products listed in your order. All orders must be accepted by us or we will not have obligations to sell any products to you. Moreover, each order is subject to acceptance or rejection by us, at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered. A single agreement, independent of any other orders, will interpret each accepted order.

After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. You have the option to cancel your order at any time before we have sent your order confirmation email by contacting our Customer Service Department at SUPPORT. You shall have the sole obligation to obtain all required approvals, permissions, and licenses in order to purchase, import, and use the products.

Prices and Payment Terms

(A) All prices, discounts, and promotions posted on this Site we can change without notice. The price charged for a product will be the price in effect at the time the order is placed. In your order confirmation e-mail, you will get that information Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. Also, posted prices do not include any import costs. Depending on the shipping destination, customs may apply. You are responsible to abide by any relevant customs and import regulations of the destination country. Applicable customs and/or taxes are the responsibility of the customer.

(B) We may offer from time to time promotions on the Site that may affect pricing. Terms and conditions separate from these Terms govern promotions. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

(C) Terms of payment are within our sole discretion and, unless otherwise, we agree in writing, we must receive payment before our acceptance of an order. We accept Visa, MasterCard, American Express, Discover, and PayPal for all purchases. You represent and warrant that (i) the credit card or PayPal information you supply to us is true, correct, and complete; (ii) you are duly authorized to use such credit card or PayPal account for the purchase; (iii) charges that you incur will be honored by your credit card company or PayPal; and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your order. Timely payment of the price and all other related charges is of the essence.

Shipments; Delivery; Title and Risk of Loss

(i) We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process.

(ii) Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. So, the estimated delivery time is 5 days after it has been shipped to the customer. We are not liable for any delays in shipments.

Limited warranty

SUBJECT TO THE TERMS HEREIN, FOR THE PERIOD STARTING ON THE DATE OF YOUR PURCHASE AND ENDING two (2) years LATER (THE “WARRANTY PERIOD”), WE WARRANT THAT THE PRODUCTS PURCHASED FROM THE SITE WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP. We do not extend the Warranty Period if we replace a warranted product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive. This limited warranty extends only to the original purchaser of products from the Site. It does not extend to any subsequent or other owner or transferee of the product.

Parties of this agreement

You are one party to this contract. The other party to this contract is MDCN Tech Ltd.

For US, Canada:

MDCN Technologies, Inc.450 7th Avenue Suite 2710 New York, NY 10123 USA

(Indiegogo crowdfunding project, representative) 

For EU:

MDCN Tech Ltd.Leskovskova 9e1000 Ljubljana-SI

See distribution network in the website footer – omnipemf.com/distributors/