Troubleshooting

FOLLOW THESE STEPS ON HOW TO RESET OR FIX YOUR NEORHYTHM DEVICE.

My Device Won’t Connect. What Should I Do?

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Delete History
on your Browser

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Close the app and re-open it

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Delete the app and
re-download it

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Perform a hard reset
on the device

It looks like I’m running a program, but the device disconnects from the app.

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Open the
NeoRhythm app

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Connect

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Go under Settings at the bottom right corner

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Turn Stimulation Status on

My NeoRhythm is locked – how do I unlock it?

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Plug your NeoRhythm device into the charger

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Open the
NeoRhythm app

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The NeoRhythm will
unlock and connect normally

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You can lock it for travel in Settings at the bottom
right corner of the app

I can’t feel any vibration or see any lights. How can I know it’s working?

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Connect the device
to the app

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Go to Settings at the bottom
right corner of the app

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Turn Vibration Or Lights ON

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Enjoy your session