Troubleshooting
My Device Won’t Connect. What Should I Do?
Ensure your phone’s
operating system is updated
Close the app and re-open it
Delete the app and
re-download it
Perform a hard reset
on the device
It looks like I’m running a program, but the device disconnects from the app.
Open the
NeoRhythm app
Connect
Go under Settings at the bottom right corner
Turn Stimulation Status on
My NeoRhythm is locked – how do I unlock it?
Plug your NeoRhythm device into the charger
Open the
NeoRhythm app
The NeoRhythm will
unlock and connect normally
You can lock it for travel in Settings at the bottom
right corner of the app
I can’t feel any vibration or see any lights. How can I know it’s working?
Connect the device
to the app
Go to Settings at the bottom
right corner of the app
Turn Vibration Or Lights ON
Enjoy your session