Troubleshooting

My Device Won’t Connect. What Should I Do?

Ensure your phone’s
operating system is updated

Close the app and re-open it

Delete the app and
re-download it

Perform a hard reset
on the device

It looks like I’m running a program, but the device disconnects from the app.

Open the
NeoRhythm app

Connect

Go under Settings at the bottom right corner

Turn Stimulation Status on

My NeoRhythm is locked – how do I unlock it?

Plug your NeoRhythm device into the charger

Open the
NeoRhythm app

The NeoRhythm will
unlock and connect normally

You can lock it for travel in Settings at the bottom
right corner of the app

I can’t feel any vibration or see any lights. How can I know it’s working?

Connect the device
to the app

Go to Settings at the bottom
right corner of the app

Turn Vibration Or Lights ON

Enjoy your session